Politique de remboursement

At NewCityVapes.com, we strive to provide you with the best possible shopping experience. We understand that sometimes a product may not meet your expectations or arrive damaged. To ensure your satisfaction, we have established the following comprehensive Return Policy. Please take the time to read and understand our policy before making a purchase. If you have any questions or concerns, do not hesitate to contact our customer service team.

1. Eligibility for Returns:

1.1. Unopened and Sealed Products: To be eligible for a return, the product must be unopened, unused, and in its original sealed packaging. Products must not show any signs of tampering or damage to the packaging.

1.2. Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you are eligible for a return. Please contact our customer service team immediately to report the issue.

2. Timeframe for Returns:

2.1. Unopened and Sealed Products: You may initiate a return for unopened and sealed products within 30 days of the date of delivery.

2.2. There is no warranty with disposable vaporizers. They are never returnable or exchangeable; they are always final sales. If, within 24 hours of the shipment delivery time, your item comes dead on arrival, you must notify us with a video that includes the original packing.

3. Non-Eligible Items:

3.1. E-Liquids: Due to safety and hygiene reasons, we cannot accept returns for e-liquids. All sales of e-liquids are final.

3.2. Used or Opened Products: Any product that has been opened, used, or shows signs of tampering is not eligible for return.

4. Return Process:

4.1. Contact Customer Service: If you wish to return an eligible item, please contact our customer service team via email or phone to initiate the return process. Provide your order number, the reason for the return, and any supporting information or images for damaged or defective items.

4.2. Return Authorization: Once your return request is approved, our customer service team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.

4.3. Packaging: For returns of unopened and sealed products, ensure that the item is securely packaged in its original packaging or equivalent protective packaging to avoid damage during transit.

4.4. Shipping: You are responsible for shipping the item back to us. We recommend using a trackable shipping method and purchasing insurance for the return shipment, as we are not liable for items lost or damaged during transit.

5. Inspection and Refund:

5.1. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in this policy.

5.2. Refund or Replacement: If the returned item meets the criteria, we will process the refund using the original payment method or provide a replacement, as per your preference.

5.3. Refund Processing Time: Refunds will be processed within 5 business days after the inspection is completed. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

6. Restocking Fee:

6.1. Unopened and Sealed Products: There will be no restocking fee for returns of unopened and sealed products.

6.2. Damaged or Defective Products: Returns for damaged or defective products will not incur any restocking fees.

7. Customer Responsibility:

7.1. Accurate Information: Ensure that all information provided during the return process is accurate and up to date.

7.2. Shipping Costs: Customers are responsible for the shipping costs associated with the return unless the return is due to an error on our part.

7.3. Proper Packaging: It is the customer's responsibility to package the return securely to prevent any damage during transit.

8. Changes to the Return Policy:

8.1. New City Vapes reserves the right to amend or update this Return Policy at any time without prior notice. Please review this policy periodically to stay informed of any changes.

By placing an order with NewCityVapes.com, you acknowledge and agree to adhere to the terms and conditions of this Return Policy. Our goal is to ensure your satisfaction and make your shopping experience with us as pleasant as possible. If you have any questions or need assistance, please don't hesitate to contact our friendly customer service team.