Customer FAQ
Welcome to New City Vapes! We understand that you may have questions about our products and services. Below, we've compiled a list of common questions to provide you with the information you need. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team for further assistance.
1. What products do you offer in your vape store?
We offer a wide selection of vaping products, including:
- E-cigarettes and vape pens
- Vape mods and tanks
- E-liquids and vape juices in various flavors and nicotine strengths
- Replacement coils and pods
- Accessories such as batteries, chargers, and cases
2. Is it legal to purchase vaping products from your online store?
Yes, our products are intended for adult use only. You must be of legal vaping age in your jurisdiction to make a purchase. We strictly adhere to all local, state, and federal laws governing the sale of vaping products.
3. How do I verify my age when making a purchase?
We use a robust age verification system during the checkout process. You will be required to provide your date of birth and other necessary information to verify your age.
4. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit cards
- Debit cards
- E-Transfer
Our secure checkout process ensures the protection of your payment information.
5. How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor the status and location of your package.
6. What is your shipping policy?
We offer multiple shipping options, including standard and expedited shipping. Shipping times and costs may vary based on your location. For more details, please visit our dedicated shipping policy page.
7. Do you offer international shipping?
No, we only ship within Canada.
8. What is your return and refund policy?
If you are not satisfied with your purchase, please refer to our return and refund policy for step-by-step instructions on initiating a return or requesting a refund. Be aware that certain products, such as e-liquids, may have restrictions due to health and safety regulations.
9. Are your products tested for safety and quality?
Absolutely! We prioritize the safety and quality of our products. Our e-liquids and vaping devices are sourced from reputable manufacturers and undergo rigorous testing to meet industry safety standards and regulations.
10. Can I get assistance with product selection and usage?
Certainly! Our dedicated customer support team is here to assist you with any questions you may have about our products, usage, troubleshooting, or any concerns. You can contact us through our website or our customer support email.
11. Do you offer promotions and discounts?
Yes, we frequently run promotions and discounts on select products. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest deals and offers.
12. Is my personal information safe with you?
We take your privacy seriously and have stringent measures in place to protect your personal information. For detailed information on how we handle your data, please review our privacy policy.