Shipping policy

Thank you for choosing New City Vapes for your vaping needs. This Shipping Policy outlines our shipping procedures, delivery options, and related information to ensure a smooth and satisfactory shipping experience. Please read this policy carefully before placing an order. By making a purchase on our website, you agree to adhere to the terms and conditions outlined below.

1. Shipping Destinations:

1.1. We currently ship to addresses within Canada. If your country or region is not listed, we regret that we cannot fulfill your order at this time.

2. Processing Time:

2.1. Once you place an order, we aim to process and ship it as quickly as possible. Orders are typically processed within 1-3 business days excluding weekends and public holidays. During peak seasons or special promotions, processing times may be slightly extended, and we appreciate your patience during such times.

3. Shipping Methods:

3.1. We offer the following shipping methods:

  • Standard Shipping: This is our default shipping option and typically takes 1-5 days to deliver after processing the order. It may vary based on your location and shipping carrier.

  • Expedited Shipping: For faster delivery, you have the option to select expedited shipping during checkout. This option usually takes 1-2 days to deliver after processing the order.

4. Shipping Fees:

4.1. Shipping fees are calculated based on the shipping method, order weight, and destination. The exact shipping cost will be displayed during the checkout process. Please note that taxes, customs duties, or other additional charges may apply, depending on your location and local regulations, and these are the responsibility of the recipient.

5. Order Tracking:

5.1. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.

6. Delivery Times:

6.1. Delivery times vary based on the shipping method and your location. While we make every effort to meet the estimated delivery times, external factors such as customs inspections, weather conditions, or logistical issues may cause delays. New City Vapes is not responsible for such delays beyond our control.

6.2. Estimated delivery times for each shipping method are as follows:

  • Standard Shipping: 1-5 business days

  • Expedited Shipping: 1-2 business days

7. Shipping Restrictions:

7.1. New City Vapes complies with all applicable laws and regulations regarding shipping vaping products. However, please be aware of any specific regulations or restrictions on vaping products in your country or region. It is your responsibility to ensure that the products you order can be legally imported to your location.

7.2. In the event that your order is held by customs or any other authority due to restrictions or non-compliance with local laws, we cannot be held responsible. Any additional fees, penalties, or confiscation of the products will be the customer's responsibility.

8. Address Accuracy:

8.1. It is crucial to provide accurate and complete shipping information when placing an order. New City Vapes is not responsible for any delays, failed deliveries, or return shipments caused by incorrect or incomplete address details. If a package is returned to us due to address issues, we may charge a re-shipping fee.

9. Package Reception:

9.1. Upon receiving your package, please inspect it carefully for any signs of damage. If the package appears damaged or tampered with, please notify the delivery carrier and refuse to accept the package. Contact us immediately to report the issue, and we will assist you in resolving it.

10. Missing or Lost Packages:

10.1. In the rare event that your package is missing or lost in transit, please contact us, and we will work with the shipping carrier to resolve the issue promptly. We may require additional information or documentation to assist with the investigation.

11. Changes to the Shipping Policy:

11.1. New City Vapes reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective upon posting on our website. We encourage you to review this policy periodically for any updates.

Thank you for choosing New City Vapes. We are committed to providing reliable and efficient shipping services to ensure you receive your vaping products in a timely manner. If you have any questions or need assistance, please contact us at:

New City Vapes

info@newcityvapes.com