REGULATED MODS AND REBUILDABLES

Mods and Rebuildables are not intended for beginners. Use at your own risk. These devices carry only a warranty from the manufacturer. Due to the nature of these devices, products in the Mods & ebuildables section of the website are final sale unless mentioned otherwise. Products in the regulated mods section of this category carry a manufacturers warranty. WARRANTY DOES NOT COVER MISUSE, NEGLECT, OR PHYSICAL DAMAGE. 30 days manufacturer's hardware defect.

ALL OTHER HARDWARE/ACCESSORIES

All other hardware and accessories, due to the nature of the products, are subject to final sales and 30 days manufacture warranty. This includes (but not limited to), rebuildable tank atomizers/clearomizers, build kits, mods, rdas, and chargers. Coils are considered as a consumerables which are final sale. WARRANTY DOES NOT COVER MISUSE, NEGLECT, OR PHYSICAL DAMAGE. 30 days manufacturer's hardware defect.

There will be a 10% restocking fee on all returns and exchanges. This includes shipments that the shipping courier returns to us after you don't sign for them when they arrive. Only products stillSEALEDby the manufacturer are eligible for returns. Items that are not returned to us in their original unopened packaging cannot be accepted. Please note that no compensation will be granted and the box will be sent back to you at your cost if products are returned unfinished or not in the same condition as when they were supplied to you.

We use the age verification service on every package we dispatch. This implies that you have to confirm that you are of legal smoking age in your province, state, or nation before the carrier will release the shipment. (If UPS is your preference, UPS mandates that you be 19 years old regardless of where the order is placed.) The products will be returned to us by the carrier if they are unable to verify your age. Final sale products are not returnable once the items are received back. If an item qualifies for a refund, it will be issued less any applicable shipping costs for both the carrier's return shipment to us and the item's delivery to you, plus a fifty percent (50%) restocking fee. This is absolutely non-negotiable. If you are underage, please do not order items; you will lose money doing so.

There is no warranty with disposable vaporizers. They are never returnable or exchangeable; they are always final sales. If, within 24 hours of the shipment delivery time, your item comes dead on arrival, you must notify us with a video that includes the original packing.

Kindly contact customer support to submit a claim within 48 hours of receiving your item if we make a mistake in delivering your purchase. The simplest method to start a claim is to send a quick email with an error report to orders@digitalimports.ca. We really regret for any trouble caused and promise to promptly address any fulfillment errors.

Items that were received incorrectly must be sent back to us. We provide you a pre-paid return label so you may ship the product(s) back for a refund. We retain the right to charge the original payment method you used for your purchase for the full cost of the item(s) if we do not receive them within 14 days.

Other than the original credit card that was used to complete your transaction, we are unable to give refunds for any other payment method.

Refunds cannot be given out in the form of checks, cash, or debit cards.

Refunds are processed within 7 business days after the returned goods are received and inspected. An email notice verifying your reimbursement will be sent to you.

Please take up to one billing cycle for a refund to show up on your statement, depending on the bank that issued your card.

After receiving and inspecting the returned goods, we, where appropriate, offer store credit in the form of reward points for the amount of the returned product or products.

Atomizer tanks, rebuildable atomizers (unless Dead-On-Arrival), mods without any electrical parts, battery cells, replacement parts, disposable vape pens, accessories, and electronic cigarette liquids are also not returnable.

Accidents and user errors, such as overtightening atomizers, stripping threads, broken glass, physical damage, dropping products, water damage, exposure to extreme temperatures, disregarding usage instructions provided by the manufacturer, and any misuse of mechanical or electronic products, are not covered by our 14-day return policy.

What is not covered by our warranty?

• E-Liquids (FINAL SALE)
• Batteries
• Disposable Vapes
• Coils
• Stripped or Damaged threads
• Driptips